Frequently Asked

Each piece is crafted from precious metals (gold, sterling silver, platinum, titanium) and set with real gemstones (rubies, emeralds, sapphires, diamonds, onyx, and others depending on the design). We never use synthetic gems, plated plastic, or cubic zirconia.

Most pieces are 7 to 9 centimeters tall and 4 to 5.5 centimeters wide, designed to be carried as a keychain or displayed on a shelf. Exact dimensions are listed on each product page.

Yes. Every gemstone in a Lux Monster is a genuine, natural stone. The specific origin and quality grade are documented on the certificate of authenticity that accompanies each piece.

Absolutely. The keychain mechanism is reinforced for daily carry. However, precious materials will develop natural wear over time. Many collectors prefer to display their pieces and carry them selectively.

We release collections as limited drops. Each drop is announced 7 to 14 days in advance. Waitlist members get early access 24 hours before the public release. Once a piece sells out, it is never restocked.

Each piece is handcrafted after your order is placed. Production typically takes 4 to 8 weeks. You will receive email updates every two weeks with production progress. Once complete, your piece ships via insured express courier.

Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours, production may have begun and cancellation is no longer possible.

Yes. We offer interest-free installment payments through Klarna, splitting the total into 4 equal payments. Apple Pay and Google Pay are also accepted for a seamless checkout experience.

Yes. We ship worldwide via insured express courier (DHL, FedEx, or equivalent) with full tracking and signature required. Shipping is complimentary on all orders.

International orders may be subject to import duties and taxes imposed by the destination country. These charges are the responsibility of the buyer and are not included in the purchase price.

Due to the handcrafted, made-to-order nature of our products, all sales are final. We do not accept returns for change of mind. Defective items are repaired or replaced at our expense within 14 days of delivery.

Every Lux Monster contains an encrypted NFC chip and comes with a QR-coded authentication card. Tap the piece with your phone or scan the QR code to access the verification page showing the serial number, edition info, and production details.

The authentication system transfers with the piece. Any buyer can verify authenticity using the NFC chip or serial number. We recommend keeping the original presentation box, certificate, and authentication card to maximize resale value.

Yes. Edition sizes are determined by production capacity, not marketing. When we say limited to 50 pieces, exactly 50 pieces are made. The mold is archived after the run. Serial numbers are sequential and verifiable on our authentication page.

Yes. We partner with artists, designers, and creators to produce co-branded luxury collectibles. Visit our collaborations page to learn about the program and submit a proposal.

Revenue share varies based on edition size, price point, and the scope of the collaboration. We discuss terms openly before any commitment. Visit the collaborations page for details.